For 80% of consumers, online reviews have changed their minds about a purchase, emphasizing the need for companies to nurture, manage, and respond to online reviews. At Value Digit Solutions, we offer online review management services and software that help your business attract more reviews and sales, as well as happy clients.
A growing number of consumers research products and companies online before making a purchase. Having business pages on social media and online platforms will allow you to reach new customers, drive traffic to your website, and increase sales.
But to attract customers, you need to have a system in place for managing and responding to reviews. With online review management services from Value Digit Solutions, our team of reputation management experts will evaluate your online presence and implement a review management strategy to take your business to the next level.
Responding to reviews online can be a delicate process. If people are frustrated with your company and your services, they may turn to online review sites to publicly bash your business. On the other hand, they can spread the word about exceptional service by leaving great reviews.
People aren’t looking for perfection. If someone posts a negative review of your company, it’s a chance for you to respond positively. If people see your effort to turn the situation into something positive, they will be more likely to become customers.
If someone posts a negative review about a product or experience they’ve had with your company, look for ways to make things right. For example, if you own a restaurant and someone leaves a bad review of your service, apologize for the bad experience and offer them a voucher for a free meal.
If someone takes the time to post a review of your company, you should make an effort to reply. No matter if the review is positive or negative, making an effort to reply will send the signal that your company is invested in customer service.
Want an online review management company you can trust? At Value Digit Solutions, we’re it — and here’s why:
Want to learn more about our online review management services, and how they boost your revenue, brand awareness, and customer satisfaction?